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Patient Update CoVid19 – 3rd April 2020

Hello everyone. I’ve not really sent any updates this week as there hasn’t really been anything to update people about. I seem to have spent my week in a parallel universe of 3 Letter Acronyms talking about the NHS LAT discussing PPE and SOP with the LDC in view of the BDA’s argument with the PHE over adoption of the WHO advice for the UDC’s.


If you can understand any of that then you might want to explain it to me sometime.


But seriously, we are still waiting for the official emergency treatment hubs to be set up. TO say I’m not happy would be an understatement, but it finally looks like there will a solution to the problem.


At the moment, we have access to a private emergency clinic that our plan patients will be able to access, and the assistance aspect of your plan may well cover a significant part of this. I don’t want to just publish the details as they are likely to be inundated, but it is in Nottingham, so not a million miles away from us. As usual, therefore, if you call us in an emergency we can give you the details and then you can make contact with them. Its also worth contacting PracticePlan on 01691 684120 before you arrange an appointment there just to check how much reimbursement you are likely to get back.


The alternative is likely to be an NHS ‘Cold’ site in Mansfield, but the location has not been confirmed yet. The ‘Cold’ sites are designated as such because they are for shielded, vulnerable and non-infected Coronavirus patients. The access to these is a bit more complicated. You have to ring us, we have to then electronically refer you using the NHS portal, and they will then ring you back to arrange treatment. There will be no direct access to these sites for the public and they can only be accessed through us.


I apologise it has been slow getting these places up and running, and I can’t actually believe the number of emails that have gone backwards and forwards in the last 10 days about it. I shall keep quiet about my opinions as to why it has taken so long at this stage, but suffice to say those that know me will have an idea how I feel about this issue.


On another note, following the success of this week’s Virtual coffee morning, were going to have another one, which you may have already had the invite to. It’s important that we try to keep in contact especially if any of us are feeling lonely and isolated at this time, and we thought this was a good way to just have a light hearted virtual get together. SO, the next one is on Tuesday at 2.30, and is going to be a ‘bake off’ event, but obviously without the judges being able to taste the cakes!


Finally, we are wanting the practice help out even further in some way at this time, and want to ask if any of you have any ideas how we can do this. If you have any ideas, email them to Smile@thackeray.dental


I’ll update you all again early next week, and there will probably also be a video later too (ive been told that I’m looking more and more like Tom Hanks in Castaway as the days go by! ). Once again, thanks for bearing with us at this time, you are the reason we have a practice like we do.



Patient Update CoVid19 – 1st April 2020

During these uncertain times it is still important to keep on top of your oral health. This guide will give you some updates on how you can keep your mouth fresh and healthy while we are unable to provide routine dental services.


Download: Managing Toothache at Home


Keep safe and stay well, feel free to email me with any questions.




Previous CoVid-19 Updates

Patient Update CoVid19 – 30th March 2020

We’re going to try something a little different tomorrow for those of you that are interested.


The first Thackeray Dental Virtual Coffee Morning will go live at 11am


The link for the meeting is: https://us04web.zoom.us/j/317607081


The link is also going on the ‘Covid-19’ part of our website where we’re putting all the latest updates


If you use the above link it will take you to ‘Zoom’ which is a conferencing facility. Its free to use, and all you have to do is follow the instructions to join the meeting. You can use it on your phone or a laptop, (laptop with webcam is the best way).


I thought it might be a way for us all to check in and see how we are all doing. I can’t promise the coffee will be any good, that’s entirely up to you!


Hopefully see you there tomorrow



Patient Update CoVid19 – 29th March 2020

Latest video update from practice principal, Dr Simon Thackeray.

Patient Update CoVid19 – 28th March 2020

Video update from practice principal, Dr Simon Thackeray.


Again we hope these regular updates aren’t too intrusive, but it’s important that we do everything we can to help you with any dental issues during this short ‘lock-down’ to avoid placing the emergency services under any additional stress at these strange and unsettling times.


Please remember to Keep Safe, Stay In and Keep well.

Patient Update CoVid19 – 27th March 2020

As you all probably now know, the practice is now temporarily ‘on hold’ due to the guidance from the Chief Dental Officer, and our regulators in the UK.


We have set up phone diverts to the on duty dentist in the practice, and it will be one of us you talk to, Simon, Julia, Richard, or Andy. We are able to assess by telephone, but I am also going to be using ‘Zoom’ video conferencing if needed.


I personally will also do video calling by WhatsApp, a messaging service, so it might be worth you downloading that if you don’t use it already. If you want to chat using this, send me an email on simon@thackeray.dental , and I’ll send you my mobile number.


We have also enabled live chat on the website which is another way you can contact us if you need any help or advice, or even a chat!


I will update you all further when we have more details of the Urgent Treatment Hubs that are being set up. These will not be ‘drop-in’ centres for treatment, and at the moment access to them will only be via referral by us. I am concerned that there seem to be many people who don’t have any access to emergency care at this point, but rest assured we are working to do our level best to do what we can within the current restrictions placed on us.


On another note, because of the video technology now available, I’m going to suggest I host a ‘Virtual Coffee Morning’ next week using Zoom. At this time when many of us are now isolating ourselves, I’m sure there are many who would like to get together for some kind of ‘Chat’. So I’m going to suggest we meet up at 11am on Monday for Coffee on Zoom. If you want to be part of this informal chat, then email me at simon@thackeray.dental and I’ll set up a link. I can’t promise the coffee will be any good (that’s up to you!) but It would be great to have a chat and catch up.


I hope these regular updates aren’t too intrusive, but it’s important that we do everything we can to help you with any dental issues during this short ‘lock-down’ to avoid placing the emergency services under any additional stress at these strange and unsettling times.


Please look out for more emails, and maybe even some video content coming in the next few days on our Facebook and Instagram channels and particularly the website.


Please remember to Stay In and Stay Safe.


Yesterday afternoon all dental practices in the UK received a message from the Chief Dental Officer instructing dental surgeries to all close temporarily in order to further slow the spread of the Coronavirus.


We will now only be able to deal with the most Urgent of Emergencies by using telephone and video calling to triage them before being able to refer them to appropriate treatment centres being set up in the local area. Should you need this service please call: 07960880962




We are also obviously taking calls for advice during this period. Should you need advice please call: 07960880962 and this will divert to the duty dentist. We have been inundated with calls from patients of other practices and have to unfortunately restrict our service to our plan and registered patients. We are also very concerned that our plan and registered patients continue to keep themselves safe and by offering this service we will hopefully be able to ensure they do not need the services of the overloaded NHS 111. We are obviously concerned that some patients therefore have nowhere to obtain advice and assistance, but we are confident that our service is more than up to coping with the demand.

We only expect this situation to last for a short time whilst the peak of the infection risk is occurring.


As a practice, we are still really concerned for our loyal patients, and hope that any of the problems you might have to now put on hold will be able to be dealt with very swiftly after this period of closure. To do this, we will be ensuring that we honour your continued membership of the practice and your loyalty to us in this short hiatus by prioritising any treatment that may have been delayed in this difficult period.


If you have unfortunately been made redundant at this time, please contact Practice Plan on 01691 684120 in order to discuss whether they can provide any assistance to keep your plan running to ensure you continue to be able to access our service at this challenging time.


We are expecting to be able to resume a normal service very swiftly after this lockdown, as our team are constantly planning and refining how this will be implemented. I’m sure you appreciate this is not easy for them given that our situation is constantly changing almost on an hourly basis.


My team have continued to amaze and astound me with their continued support for all of our patients, and to ensure the impact of this situation is being minimised as much as possible so we can all get back to doing the only thing we know……


Looking after you.


Please stay safe.




General & Advanced Dental Treatments


From simple fillings to crowns, bridges and inlays, all aspects of dental care can be provided for you at Thackeray Dental Care in Mansfield.



A great way to brighten up your teeth with a safe, reliable whitening technique with predictable results.



Appointments with our team of dental hygienists to improve and maintain excellent gum health.



Replacement of missing teeth using the latest techniques with titanium dental implants for security, function and aesthetics.



From simple changes to more complex transformations, we know your smile is unique to you and it can have such an impact on self confidence.




Replacement of missing teeth with removable dentures made by our visiting Clincal Dental Technician, Lee Clunes.


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